Sinartogel Privacy Policy

Sinartogel is one of Bangladesh's leading online betting and gaming platforms. We believe your personal information belongs to you — we collect only what is necessary to provide our services, and we store it with the highest level of security.

This Privacy Policy is designed to clearly explain what information we hold, why we hold it, how long we keep it, and under what circumstances it may be shared. Sinartogel never sells your data — that is our core commitment.

Our privacy policy has been developed in line with international data protection standards. If you have any questions or concerns, you are welcome to contact our support team at any time.

Sinartogel collects only the information that is necessary. A detailed breakdown is provided below:

Sinartogel collects information in several ways — always with your knowledge:

• At Registration: When you create an account on Sinartogel, you provide your name, email address, mobile number, and date of birth.
• KYC Verification Timeframe: When uploading proof of identity and address.
• For Payment Transactions: Transaction details are automatically recorded when you make a deposit or withdrawal.
• Platform Usage: Information is collected via cookies and log files while you play games or browse pages.
• Customer Support: Any conversations conducted via live chat or email are stored.
• From Third-Party Verification Providers: Limited information may be received from trusted third-party services for identity verification purposes.

Sinartogel uses your information only for specific, legitimate purposes. The main reasons we process your data:

• Account Management: To support registration, login, password recovery, and account security.
• Payment Processing: To process deposits, settle withdrawals, and verify transactions.
• KYC & Identity Verification: For age verification and legal compliance.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your questions and complaints.
• Responsible Gaming: To detect problematic gaming patterns and provide timely support.
• Personalized Experience: To suggest games and offers tailored to your preferences.
• Legal Obligations: To comply with directives from government or regulatory authorities.
• Platform Development: To resolve technical issues and improve service quality.

Sinartogel never sells your information to third parties for marketing or advertising purposes. You can opt out of promotional emails at any time.

Sinartogel never sells your information under any circumstances. However, limited data may be shared in the following situations:

• Payment Processors: Approved payment gateways including bKash, Nagad, and Rocket — used solely to process transactions.
• KYC Verifier: Regulatory-approved bodies for identity verification.
• Technology Partners: Game software providers — for game operation purposes only, excluding your financial information.
• Law Enforcement Agencies: Under a court order or valid legal claim.
• Anti-Money Laundering Authority: To comply with AML regulations.

Sinartogel uses industry-leading technology to protect your information. Our security framework:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• AES-256 Data Encryption: Sensitive data stored on servers is kept encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Periodic reviews conducted by independent third-party security specialists.
• Employee Training: Only authorized employees have access to specific data.

That said, no internet transmission can be guaranteed 100% secure. In the event of a data breach, Sinartogel will notify affected users within 72 hours and take prompt remedial action.

The Sinartogel website stores cookies in your browser. Cookies are small text files that enhance your browsing experience. The cookies we use:

• Essential Cookies: For login sessions and security — disabling these will prevent the platform from functioning properly.
• Functional Cookies: To remember your preferred language, game filters, and settings.
• Analytics Cookies: To understand which parts of the platform are used most — fully anonymous.
• Security Cookies: To detect fraud and bot activity.

You can disable non-essential cookies through your browser settings, though some features may become limited as a result. Sinartogel does not use third-party advertising cookies.

Sinartogel does not retain data longer than necessary. General guidelines:

• Account Information: For the duration your account is active and for 5 years after closure.
• Financial Transaction Records: For up to 7 years due to legal obligations.
• KYC Documents: Up to 5 years, in accordance with regulatory requirements.
• Customer Service Records: Up to 2 years after the issue is resolved.
• Website Logs: Up to 90 days for security purposes.

Once the retention period expires, data is securely deleted or anonymized. Data relevant to legal claims or disputes may be retained until the matter is resolved.

You have the following rights regarding your data on the Sinartogel platform:

To exercise this right, please contact our support team. We typically respond within 30 business days.

If a parent or guardian believes their child has created an account on Sinartogel, please contact our support team immediately. We will take prompt action.

Sinartogel may update this privacy policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will reflect any changes.
• A notice will be sent to your registered email for any significant changes.
• A notification may be displayed when you log in to the platform regarding any changes.

You may close your account at any time if you do not agree with the updated policy. Continued use of the platform after any changes will be taken as acceptance of the revised terms.

For any privacy-related questions, requests, or complaints, please get in touch with us:

We take every privacy request seriously and respond in writing within a maximum of 30 business days.